Terms and Conditions

We work exclusively with companies, sole traders, and organizations (commercial parties under § 14 BGB), not with private individuals. These Terms and Conditions apply to all our proposals and contracts. Your own purchasing or business terms do not apply, even if we do not expressly object to them. What is stated in the proposal takes precedence over these Terms and Conditions. What is stated on our website is information, not contract content.

Video projects (brand films, product videos, interview videos, event and location videos, social content productions, and similar assignments) are contracts for work (Werkvertrag): we owe you the finished video. Ongoing support (retainers, social media and ads management) is a service contract: we owe the agreed work, not a specific result such as reach, followers, or inquiries.

Our proposals are binding for 14 days from the date issued. We keep shoot dates named in the proposal provisionally reserved during this period. The contract is concluded once you accept the proposal in text form (an e-mail is sufficient) or pay the deposit.

Business days are Monday to Friday, excluding public holidays in Berlin. Text form means e-mail, messenger, or a comment in the approval tool; we do not need signatures.

The proposal states what you get: concept, shoot days, editing, formats, number of assets. The price includes our team, our equipment, music from licensed libraries, color correction, sound mixing, subtitles, and the formats named in the proposal.

A shoot day covers up to 10 hours on location, including setup and breakdown. From the 11th hour onward, we charge €100 per hour or part thereof. A half shoot day covers up to 4 hours, and a shoot date within ongoing support covers up to 6 hours. Waiting time you are responsible for (location not ready, people not present) counts as shoot time.

Within the approved concept, we decide on camera work, editing, music, and look. That is our craft, and matters of taste are not a defect.

Not included unless stated in the proposal: third-party costs (Clause 5), travel outside Berlin, additional formats and language versions, motion design and 3D, drone flights requiring a permit, reshoots due to weather or a change of concept.

All prices are net prices plus statutory VAT, where applicable. Our minimum order value is €1,500; repeat orders for edit variants from existing material are exempt from this minimum.

• Projects above €2,000: 50% on commissioning, due before the first shoot day; 50% on acceptance.
• Projects up to €2,000: payment on delivery.
• Ongoing support: monthly in advance, invoiced at the start of each contract month.
• Third-party costs: due immediately as they are incurred, or in advance for larger items.

Invoices are payable within 14 days without deduction, deposits and retainer invoices within 7 days. In the event of default, statutory interest and the statutory flat fee of €40 apply. If an invoice is more than 14 days overdue, we may suspend work and postpone dates; fixed shoot dates are then deemed cancelled by you (Clause 9). You may only set off against undisputed or legally established claims.

If a project is postponed at your request by more than three months, we may adjust the price to our then-current price list.

Third-party costs are services from third parties that we purchase for your project: locations, additional equipment, props, performers, voice actors, special licenses for music or stock material, third-party cancellation fees. We only incur them with your consent in text form, regardless of amount, and pass them on to you 1:1 without a markup.

Advertising budget never runs through us. You provide your own payment method in the ad account; we manage the campaigns.

We do not charge for travel within Berlin. Outside Berlin, we agree travel and accommodation costs with you in advance; they then count as third-party costs.

You name one person authorized to decide and approve on your behalf. Feedback from your team is bundled through this person. You respond to queries within 5 business days.

You provide, in good time, what we need: briefing, logos and brand material, products and props, the shoot location including permission from its owner or landlord, the availability of the people in front of the camera, and the consent of everyone appearing in the film (employees, customers, guests). We provide you with a template for this that also covers our reference use (Clause 12). If you supply your own material (photos, music, text, video), you ensure that you are entitled to use it.

If you provide this late, our schedule shifts by at least the length of the delay (Clause 7). We charge additional effort caused by missing or incorrect material at our hourly rate stated in the proposal.

Delivery dates apply once they are stated in the proposal or in a schedule agreed jointly in text form. We deliver on the agreed date. If we finish earlier, that's a bonus, not a promise for next time.

Dates shift without any delay on our part if you provide cooperation or feedback late, commission changes to the approved concept, or if weather at outdoor shoots, illness or an accident within our team, or force majeure intervenes. We will then notify you of a new date without delay. A date is only a fixed date (Fixtermin) if the proposal expressly names it as such.

The price includes two rounds of revisions, unless the proposal states otherwise. A round is one bundled round of feedback in text form covering all assets of the assignment. Once we begin implementing it, the round is used up, even if something else comes up later.

A round covers changes to existing material within the approved concept: sequence, length, text, music from the library, color, logos, and lower thirds. It does not cover changes to already-approved intermediate stages (concept, script, main edit), new footage, new formats or languages, and anything requiring a reshoot. We charge such changes and any further round at €100 per hour, or per a separate proposal.

Approvals proceed in stages: first the concept or script, then the main edit, then the edit variants. An approval is binding. If you change the main edit after the variants have been built, we charge for their re-adjustment.

You have 10 business days from delivery for the edited version and the final film, and 5 business days for intermediate stages. During this time, you approve it or send your bundled feedback. If neither happens, the version is deemed accepted; we point this out explicitly at every handover. If you publish a version, it is likewise deemed accepted.

We plan flexibly and often with buffer time. Only shoot days on which we actually shoot are billed; an agreed buffer day that we don't need costs nothing.

If you cancel or postpone a shoot day, the following applies to the shoot-day rate stated in the proposal:

• more than 5 business days beforehand: free of charge, even repeatedly
• 2 to 5 business days beforehand: 25%
• from the day before onward: 30%
• on the shoot day itself, including if people do not show up or the location is not ready: 100%

In any case, third-party costs already incurred and third-party cancellation fees are added. For outdoor shoots, we jointly decide by 6 p.m. the day before whether the weather permits shooting; the first weather-related postponement is free of charge.

If you end a project before acceptance, you pay for the services rendered up to that point (shoot days in full, remaining work by hours incurred at our hourly rate stated in the proposal) and the third-party costs, at least the deposit, plus a flat 20% of the remaining compensation not yet rendered. You may prove that we incurred a lower loss. Usage rights to intermediate stages do not transfer to you in this case.

We may terminate the contract if, despite a reminder, you are more than 14 days in payment default, fail to cooperate despite a deadline being set, or demand content that violates laws or third-party rights.

You receive finished films in the agreed formats, not raw footage or project files. Raw footage remains our property. If you nevertheless need it, we will make you a separate proposal.

We keep the raw footage for at least 6 months after acceptance and may delete it afterward. There is no claim to restoration. You are responsible for backing up the delivered files yourself.

Upon full payment, you receive the exclusive right, unlimited in time and territory, to use the delivered films and assets for all known types of use: website, social media, advertisements, trade fairs, presentations, internal channels, press, and stills taken from them. You may edit, shorten, subtitle, and convert them into other formats. Not permitted are distortions, changes that alter the meaning, and use in a political, religious, or discriminatory context.

You may pass the films on to companies within your group and to your service providers (agencies, ads management) for your own purposes. Selling or licensing them to third parties requires our consent.

Until full payment is made, you may only use the films for review and approval. You may only use music, stock material, voice actors, and fonts from third-party sources to the extent of the respective license; we point out limits (for example TV or cinema) in the proposal, provided you tell us where the film will run. Raw footage and project files are not part of the rights granted.

We showcase our work. We may name you, with your name and logo, as a customer, and show the films and excerpts from them on our website, on social media, in proposals, presentations, showreels, and at competitions, without time limit.

We wait until you have published, but no later than 3 months after acceptance. If you tell us of a blackout period (launch, campaign), we observe it. If you have a legitimate interest in confidentiality (for example, a non-public project), tell us so in text form by the time the contract is concluded; we will then only name you anonymously and show the film only in personal conversations.

Each party is responsible for its own area. You ensure that you are entitled to use the material supplied, that the statements in the film are permissible (advertising, competition, and product law), that the people filmed have consented, that filming at the location is permitted, and that the publication is correctly labeled. If a claim arises against us as a result, you indemnify us, including reasonable legal costs.

We warrant that we hold the copyrights to our work and that the licenses for music, stock material, and fonts that we procure cover the agreed scope.

We do not owe a legal review of your content. If something catches our attention, we will tell you. The standard is German law; for use abroad, you check this yourself.

A defect is a deviation from the approved concept or a technical error: wrong format, audio sync issue, typo in on-screen text, a missing element from the briefing, export error. Not a defect: creative decisions made within the briefing, matters of taste, reach or performance, and anything you approved at an intermediate stage.

You report obvious defects within the acceptance period, hidden defects within 5 business days of discovery, each in text form with a description. We will remedy the defect, twice if necessary. Only after that can you reduce the price; you may only withdraw from the contract if the film as a whole remains unusable. A claim to a reshoot exists only if the defect cannot otherwise be remedied and the cause lies with us. The warranty period is 12 months from acceptance.

We are liable without limitation for intent and gross negligence, for injury to life, body, and health, under the Product Liability Act, and for defects fraudulently concealed.

In the case of slight negligence, we are only liable if we breach an obligation whose fulfillment you were entitled to rely on and which makes performance of the contract possible in the first place (a material contractual obligation). In that case, liability is limited to the damage typical for the contract that was foreseeable at the time the contract was concluded, capped at the net order value, or, for ongoing support, at the fees for the last 12 months. Loss of profit, indirect damage, and consequential damage, in particular loss of revenue or reach due to a delayed publication, are excluded in the case of slight negligence. These limitations also apply to our partners, employees, and vicarious agents. Claims for damages become time-barred after 12 months, except in the cases named in the first paragraph.

If shoot footage is lost during production (for example, due to a card fault or theft), we will re-shoot with our team and equipment at our own cost; further claims exist only in the case of gross negligence. We are liable for data loss only to the extent of the effort that would have been necessary had you backed it up properly. We are not liable for blocks, outages, or changes to policies or reach on platforms (Meta, TikTok, LinkedIn, YouTube, and others).

Both parties treat as confidential anything recognizable as such: concepts, prices, unpublished products, figures from reports, our calculations, and our working methods. This applies until 3 years after the contract ends. We process personal data in accordance with our privacy policy; where a data processing agreement is required, we conclude one at your request.

You grant us access to your accounts in whichever way is easiest for you: through role assignment or with login credentials. We use it only for the assignment and treat it confidentially. After the contract ends, you revoke the roles or change the passwords.

We use AI tools where they make our work better or faster: in concept development, editing, subtitling, and image and sound elements. We only feed your confidential data into tools suitable for that purpose. On request, we will tell you which elements are AI-generated. Whether and how you need to disclose this upon publication is for you to check.

A retainer runs in contract months from the agreed start date. The minimum term is one month; after that it is cancellable monthly, in text form with 14 days' notice to the end of the current contract month, by either party. The right to terminate for good cause without notice remains unaffected.

The retainer buys you fixed capacity. We always deliver the agreed assets; if one month's material isn't sufficient, it carries over to the following month once, up to four times, non-cumulative. A shoot date can be moved to the following month once; otherwise it lapses. Cancellations follow Clause 9. If the very first shoot date falls through, the start and minimum term shift by one month. Services not used are not refunded, and there is no pausing. Assets you neither approve nor comment on within 5 business days are deemed delivered.

You provide topics, dates, and approvals at the agreed cadence. We owe the agreed work at a craftsmanlike standard of quality, not reach, followers, inquiries, or a specific ad performance. We may adjust prices and these Terms and Conditions with 6 weeks' notice as of a contract month; you may then terminate as of the effective date. If a retainer invoice is outstanding, our performance is suspended while the contract month continues to run.

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. The place of jurisdiction is Berlin if you are a merchant, a legal entity under public law, or a public special fund. Text form is sufficient for all declarations. The German version of these Terms and Conditions is authoritative; the English version serves for ease of understanding. Should any provision be invalid, the statutory provision applies in its place; the remainder remains valid.